Privacy Policy

We collect different types of info depending on how you interact with us. Here's the breakdown:

Personal Information You Give Us:

• Name, email, phone number when you make a reservation
• Billing address and payment details (though we don't store full credit card numbers - that goes through secure payment processors)
• Passport or ID info if required for certain bookings or local regulations
• Preferences like room type, dietary restrictions, or special requests (we wanna make your stay perfect)
• Communication history when you email or call us

Stuff We Collect Automatically:

• IP address and device information
• Browser type and operating system
• Pages you visit on our site and how long you hang out there
• Referral source (like how you found us)
• Cookies and similar tracking tech (more on that below)

Info From Your Stay:

• Check-in and check-out dates
• Room service orders, spa bookings, and activity reservations
• Feedback and reviews you share with us
• Photos or videos if you participate in our events or agree to be featured

We're not in the business of hoarding data for fun. Here's what we actually do with your information:

• Process Your Bookings: Kind of obvious, but we need your details to confirm reservations, send you confirmation emails, and handle check-in.
• Improve Your Experience: Remember those preferences you mentioned? We use 'em to personalize your stay. If you told us you love mountain views, we'll try to hook you up.
• Customer Support: When you reach out with questions or issues, we keep records so we can help you better and faster.
• Marketing (But Only If You're Cool With It): We might send you special offers, seasonal packages, or news about what's happening at the hotel. You can opt out anytime - no hard feelings.
• Legal Stuff: Sometimes we gotta comply with laws, respond to legal requests, or protect our rights and property.
• Analytics & Improvements: We look at how people use our website to make it better and figure out what guests really want.
• Payment Processing: Obviously we need to process transactions securely when you book or purchase services.

We base our data processing on what's called "lawful bases" - that means we've got legit reasons like fulfilling our contract with you, legal obligations, or legitimate business interests that don't override your privacy rights.

Alright, let's talk cookies - and no, not the chocolate chip kind (though we do serve those in our lounge).

What Are Cookies?

They're tiny text files that get stored on your device when you visit our site. They help us remember you and your preferences so you don't have to start from scratch every time you visit.

Types We Use:

• Essential Cookies: These keep the site working. Without them, you can't book rooms or use basic features.
• Performance Cookies: Help us understand which pages are popular and where people get stuck.
• Functionality Cookies: Remember your preferences like language settings or previous searches.
• Marketing Cookies: Track your visit across websites to show you relevant ads. These are the ones you can totally refuse.

Managing Cookies:

Most browsers let you control cookies through settings. You can block or delete them, but heads up - some parts of our site might not work as smoothly. When you first visit, you'll see a cookie banner where you can choose what you're comfortable with.

We also use Google Analytics to understand site traffic (anonymized data), and social media pixels if you interact with our social content.

We're not selling your info to random companies or spammers. Promise. But we do share data with certain trusted partners who help us run things:

Service Providers:

• Payment Processors: Companies like Stripe or Square that handle transactions securely
• Booking Platforms: If you found us through a travel site, they might get confirmation of your stay
• Email Services: We use services to send confirmations and newsletters (only if you signed up)
• Cloud Hosting: Our website and data are stored on secure servers
• Analytics Tools: To understand how our site performs

Partners for Your Stay:

• Guided wilderness tour operators if you book adventures through us
• Ski rental shops for equipment packages
• Transportation services if you arrange airport transfers

Legal Requirements:

We might have to share info if required by law, in response to valid legal requests, to protect our rights or safety, or during business transitions like mergers.

Important: We make sure anyone we share data with agrees to protect it and only use it for specific purposes. They can't just do whatever they want with your info.

You've got rights when it comes to your personal data. Here's what you can do:

How to Exercise Your Rights: Shoot us an email at reservations@blazethorncrown.info or call (604) 755-8920. We'll respond within 30 days. If you're not happy with how we handle your request, you can file a complaint with the Office of the Privacy Commissioner of Canada.

We take security pretty seriously around here. Your data's protected with multiple layers of security measures:

• SSL Encryption: All data transmitted through our website is encrypted. Look for that little padlock in your browser.
• Secure Servers: Our data's stored on servers with firewalls, intrusion detection, and regular security audits.
• Limited Access: Only authorized staff can access personal data, and they're trained on privacy protocols.
• Regular Updates: We keep our systems patched and updated against the latest security threats.
• Payment Security: We're PCI DSS compliant, which is the security standard for handling credit card info.

That said, no system is 100% foolproof. We do our best, but you should also take precautions - use strong passwords, don't share login details, and keep an eye on your account activity.

Our website and services aren't directed at kids under 13. We don't knowingly collect personal information from children without parental consent.

If you're booking a family stay and need to provide info about children (like for ski lessons or kids' activities), we only collect what's necessary and handle it with extra care. We assume parents or guardians are providing this info on behalf of their kids.

If we discover we've accidentally collected data from a child under 13 without proper consent, we'll delete it ASAP. Parents, if you think this has happened, contact us immediately at reservations@blazethorncrown.info and we'll sort it out.

Note: Teens aged 13-18 can use our site but should have parental permission before making bookings or providing personal information.

We're based in Canada, but the internet's a global thing. Some of our service providers might process data in other countries, including the United States.

When we transfer data internationally, we make sure there are proper safeguards in place:

• Standard contractual clauses approved by privacy regulators
• Ensuring the receiving country has adequate privacy protections
• Getting your explicit consent when required
• Using companies that comply with international privacy frameworks

Different countries have different privacy laws, but we always maintain the protection standards outlined in this policy, no matter where the data physically sits.